Veproof ("we", "us", or "our") operates the Veproof mobile application and web portal (collectively, the "Service"). We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the Application includes:
- Personal Data: Personally identifiable information, such as your name, email address, and billing details when you register for an account, subscribe to our premium services, or contact our support team.
- Task and Location Data: To verify operations (such as property cleaning or maintenance), we collect task descriptions, uploaded photos, and geolocation data (GPS coordinates) linked to the photos you upload.
- Camera and Photo Library Access: The Service requires access to your device's camera and photo library to allow you to take and upload photos as proof of completed work.
- Device Information: We may collect details about your mobile device, such as the device model, operating system version, and unique device identifiers for crash reporting and service optimization.
2. How We Use Your Information
We use the collected information for purposes described in this Privacy Policy, including to:
- Provide, operate, and maintain our Service.
- Create and manage your user account and verify your operations.
- Generate operational verification reports (PDFs) with photo evidence, timestamp, and location data.
- Process your subscription purchases and prevent billing disputes.
- Send you technical notices, updates, security alerts, and administrative messages.
- Respond to your comments, questions, and provide customer support.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following situations:
- With Your Consent: We may share information with clients, partners, or property managers as instructed by you when sharing operation verification links.
- Service Providers: We may share your information with third-party vendors who perform services for us, such as payment processors (Apple In-App Purchases, Stripe), database hosting, and email delivery services.
- Legal Obligations: We may disclose your information where required to do so by law or subpoena.
4. Data Security
We implement industry-standard security measures to maintain the safety of your personal information. All uploaded photos, task logs, and user credentials are encrypted during transmission and stored securely in our databases. However, please remember that no method of transmission over the Internet is 100% secure.
5. Your Rights and Choices
Depending on your location (such as the European Economic Area under GDPR), you may have the right to access, correct, or delete the personal data we hold about you. You can update your account information directly in the App or request account deletion by contacting us at our support email.
6. Contact Us
If you have any questions or suggestions about this Privacy Policy, please contact us at:
Email: [email protected] (or [email protected])
